Discount Programs

Cleveland Water offers two discount programs to assist income-eligible customers with the cost of their water bill.

Homestead Program

The Homestead Discount Program offers a lower fixed charge and consumption rate. To qualify for the Homestead Discount Program, customers must meet the following criteria:

  • Be 65 years or older, or totally and permanently disabled;
  • Own and live at the property; and
  • Meet income guidelines.

Homestead Program Rates

Homestead Fixed Charge 2021 2022 2023 2024
All Meter Sizes $5.80 $5.80 $5.80 $6.00
Homestead Consumption Charges (per MCF) 2021 2022 2023 2024
City of Cleveland
All MCF Levels $14.20 $14.20 $14.20 $14.20
Low/1st High Service Area
All MCF Levels $18.46 $18.46 $18.46 $19.13
2nd High Service Area
All MCF Levels $22.72 $22.72 $22.72 $23.55
3rd High Service Area
All MCF Levels $26.27 $26.27 $26.27 $27.23


To enroll in the Homestead Discount Program, customers must complete and submit an application. Enrollment is valid for 3 years for new and current enrollees, after which a renewal application is required. Click on the link below to download an application.
Reminders will be sent to customers when renewal is required.

Download New Customer and Renewal Application

Homestead applications should be mailed to:

Division of Water
Homestead Unit
P.O. Box 94687
Cleveland, Ohio 44101-4687

Water Affordability Program

The Water Affordability Program offers a 40% discount on all standard water charges. This includes both the monthly fixed charge and the consumption charge. To qualify for the program, a customer must own and live at the applying service address and have a total household income at or below the current income guidelines, which are based on 200% of the annual Federal Poverty Level guidelines.

Size of Household Annual Household Income
1 person $29,160
2 persons $39,440
3 persons $49,720
4 persons $60,000
5 persons $70,280
6+ persons Add $10,280 for each additional household member

The Water Affordability Program is administered by CHN Housing Partners. For questions or to apply for the program, please contact the CHN Housing Partners at 216-774-2349.

Summer Sprinkling Program

The Summer Sprinkling Program is offered by the Northeast Ohio Regional Sewer District and is applied to your sewer bill only. During the summer months, customers tend to use more water and so, under this program, summer bills are based on your average winter water consumption, unless actual summer water consumption is lower. The program is in effect each year from May 1 to September 30.

To qualify for the programs, you must own and occupy a one, two, three or four family home. If you are currently enrolled in the program, it will be stated on your current sewer bill and you do not need to reapply. 

To apply for this program, contact the Northeast Ohio Regional Sewer District's Customer Service at (216) 881-8247.