Contact Us

Have a question for Cleveland Water? Need to report a problem? Click below for the different ways you can get in touch with us.

Water Emergency Line

Water Emergency Line (24 hours a day, 7 days a week)


On-line Inquiry

Please complete the form below and one of our customer service representatives will contact you at your convenience.

In order to prevent spam, please type the above code before hitting submit.
Enter the characters shown in the image.
Call Us Location Email Us

For general customer service inquiries, call (216) 664-3130.

To report a water emergency, call (216) 664-3060.

Our main office is located at:

1201 Lakeside Avenue
Cleveland, Ohio 44114

Send us an email at and we will respond within 24 hours.