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We offer a variety of payment methods so you can choose the most convenient option whenever a bill is due. Easily pay your bill online, by phone, by mail, or in person.


Make fee-free online payments using a credit card, debit card, or bank account by creating an account at

By Phone

Make a payment by calling our 24-hour automated payment line at 216-446-6834 or by calling our Customer Care Center at 216-664-3130 during regular business hours.

In Person

Make a payment by visiting our main office, located at:

1201 Lakeside Ave.
Cleveland, OH 44114

Our lobby is open Monday through Friday from 7:30 a.m. to 5:30 p.m., excluding holidays. 

By Mail

Make a payment by mail with a personal check or money order made payable to the City of Cleveland. Write your account number on your check and mail your check and remittance slip in the envelope provided to:

City of Cleveland  
Division of Water  
P.O. Box 94540  
Cleveland, OH 44101-4540