We know you work hard for your money and have a right to know where it is going. Here are some helpful tips to help you understand all of the charges on your water bill. Download the 2022 Understanding Your Bill & Rates brochure.
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© 2023 City of Cleveland, Division of Water
Understanding Your Bill
TapHover over the parts of the bill for helpful pop-up tips.
1
Account Details
This is where you can find important information about your account such as account number and the address where service is provided.
2
Usage Comparison
See how your current water consumption compares to previous months (1 MCF = 7,480 gallons of water).
3
Important Messages About Your Service
Here is where you find important messages from Cleveland Water about your water service.
4
Current Charge Details
This section details your Cleveland Water charges, including the fixed charge, which is based on meter size, and the consumption charge, which is based on how much water you use.
5
Local Charges
If Cleveland Water bills for your local community, here is where you will find details of your local charges (i.e. waste collection). If you have questions about these items, contact your local municipality.