Submitted by CWDadmin on Tue, 01/31/2017 - 14:38
One of the benefits to being a Cleveland Water customer is knowing that when paying your bill, you have options that make it as convenient as possible. And with the switch over to monthly billing, paying your bills on-time could not be any easier.
Let’s take a look at some of the available options:
Submitted by CWDadmin on Mon, 01/30/2017 - 12:59
Did you know we offer discount programs for low-income residents to help you more easily manage your water and sewer utility costs? Each program has specific age, income and residency requirements. You can learn more, find out if you qualify and apply here.
Submitted by CWDadmin on Sun, 01/29/2017 - 13:30
Have you created your account on www.ClevelandWater.com yet? Our interactive web portal provides you with handy and important information about your Cleveland Water account at the click of a button.
Submitted by CWDadmin on Sat, 01/28/2017 - 14:02
This month about half of our customers are receiving their first water bills in 2017 (everyone else will see their first bill in February). Some are getting their final quarterly bill while others are getting their first monthly bill. Whether you are receiving a quarterly or monthly bill, you’ll note that your Cleveland Water rates are staying the same in 2017. This is the second year in a row with no rate increases, and that will continue into 2018 as well. It’s not always that utility companies can do that for you, so naturally, it begs the question “how did we do it?”
Submitted by CWDadmin on Fri, 01/27/2017 - 19:07
It seems winter may be back this weekend with snow and temperatures in the 20s and 30s. Remember to protect your home from unnecessary damage and costly repairs with these simple steps to help prevent your water pipes and meters from freezing when temperatures drop:
Submitted by CWDadmin on Thu, 01/26/2017 - 17:12
Recently, there has been discussion about Cleveland Water’s use of tax liens to recover costs associated with water service. We wanted to take a quick moment to provide some additional context and clarity to an issue that, when portrayed inaccurately or incompletely, can generate unnecessary concern among our customers.
Submitted by CWDadmin on Thu, 01/19/2017 - 12:23
Are you ready to receive your first Cleveland Water monthly bill? As you may be aware, our switch from quarterly to monthly billing starts this month, and we just wanted to make sure we’ve covered all of your questions in regards to the transition. Check out some of our Frequently Asked Questions below andvisit our website for more information, a sample bill to preview, and additional FAQs:
1. Will more frequent bills mean estimated readings?
Submitted by CWDadmin on Wed, 12/21/2016 - 10:20
Because we value our customers, we work hard to provide the excellent service they deserve. The evidence of this hard work can be found in our decreased estimated bills, improved billing timeliness and accuracy, and our dramatically improved call center performance. We’re not perfect but our service is better today than it was in the past; and, most importantly, we’re striving to make it even better in the future.
Submitted by CWDadmin on Tue, 12/20/2016 - 16:58
At Cleveland Water, we think it is critically important that our customers have access to accurate information about our services and the various ways we work with customers on a daily basis. Recently, one of our local media outlets has inaccurately reported information regarding our use of tax liens.
Submitted by CWDadmin on Fri, 12/16/2016 - 17:41
Cleveland Water uses orthophosphate in our treatment process, and our test results submitted to the Ohio EPA indicate it is very successful in protecting customers from risks associated with lead found in cityside connections, ownerside connections, and at-home plumbing.