Cleveland Water offers a variety of ways to make payments on your account. You can now easily pay your bill by phone, online, mail, or in person.
Pay By Phone
Make a payment with our automated system by calling (216) 446-6834. Please have your credit/debit card or bank account information ready when you call.
Make a payment using a credit card (Visa, Mastercard, Discover, or American Express) or Bank Account (Checking or Savings) online by setting up an account with us at my.clevelandwater.com where you can view and pay your bill.
Pay By Mail
Make a payment by mail with a personal check or money order, made payable to City of Cleveland. Just return your check and remittance slip in the envelope provided, or mail your payment, with account number to:
City of Cleveland
Division of Water
P.O. Box 94540
Cleveland, Ohio 44101
Pay In Person
Make a payment on your account by visiting our main office, located at:
1201 Lakeside Avenue
Cleveland, Ohio 44114
Our office is open Monday through Friday from 7:30 a.m. to 5:30 p.m. and the Tenant Deposit Window is open from 7:30 a.m. - 4:30 p.m. (excluding holidays).