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Customer Service

Customer Service

At Cleveland Water, we strive to engage our customers with courteous, quality, and timely service. Whether you need to report a water emergency or just have a question about your bill, we’re here to help.

Customer Service

Account Services

Account Services

View your account information and bill, make a payment on-line, or monitor water usage at your home or business.

Payment Options

payment options

Cleveland Water offers a variety of ways to make payments on your account. You can now easily pay your bill by phone, on-line, mail, or in person.

Water Rates

Water Rates

Cleveland Water’s rates support critical investments throughout the water system. Learn about water rates, our service area, and eligibility for our discount programs.

Understanding Your Bill

Understanding Your Bill

We know you work hard for your money and have a right to know where it is going. Here are some helpful tips to help you understand all of the charges on your water bill.

Clear Reads / Automated Meter Reading

Clear Reads/AMR

Cleveland Water’s Clear Reads project delivers better customer service by providing accurate bills based on actual consumption, early leak detection, and overall improved efficiency.

Protect Your Home

Protect Your Home

Protecting your home from water damage and your pocketbook from undetected leaks is important. Here are some helpful programs and tips to keep both protected.

Contact Us

Contact Us

Have a question for Cleveland Water? Need to report a problem? We now offer multiple ways in which you can get in contact with us.

FAQs

FAQs

Here is where we answer some of the most common questions we receive from customers.