Straight from the Tap

Tips to Protect Your Home in the Winter

Some say that winter has finally arrived in Northeast Ohio as temperatures begin to drop again this week. In fact, we are expecting some of the coldest temps over the next week or so that we have had all season.

Now is the time to protect your home and your pocketbook from unnecessary frozen pipes or a burst water meter. It’s simple to do and doesn’t take much time. Watch our video below to learn more.


Your Safety is Our Top Priority

We know you care about your family and friends’ health and safety. We do too. At Cleveland Water, we know that access to a reliable supply of safe drinking water is critical to keeping the people you care about safe. That is why we work hard to make sure the water we deliver to the 1.4 million people who count on us meets and exceeds the highest standards for quality and safety.

Cleveland Water is Safe from Lead

At Cleveland Water, we take the potential risks associated with lead and copper – as well as many other contaminants – seriously. We have implemented thorough testing and treatment processes in order to reduce potential risks to our customers. We regularly collect and test about 300 water samples a day to ensure the water our customers receive exceeds all federal and state drinking standards.

Cleveland Public Utilities reminds customers to look out for impostors in their neighborhoods

In light of recent news stories, The Department of Public Utilities (DPU), comprised of Cleveland Water, Cleveland Public Power and Cleveland Water Pollution Control, wants to make sure customers are aware of what to look for in the event of someone showing up on their property claiming that they are a DPU employee.

Your safety is important to us. Please review the tips below in order to recognize DPU employees coming to your home:

UPDATE: East 55th and Central Water Main Break, Intersection Partially Open to Traffic

UPDATE 1/11/16 11:30am: Repair on the water main has been completed. Utility work is anticipated to be finished today and street restoration will begin. Traffic patterns remain same.


Crews Working to Repair Water Main Break at East 55 and Central, Intersection Closed to Traffic

Cleveland water crews will continue to make repairs through the night to a 10 inch water main in the intersection of East 55th and Central in Cleveland. The intersection is closed to vehicular traffic and will remain closed through Friday morning rush hour. The condition of the road will be reassessed in the morning to determine if any lanes can be opened for motorists. 

Detour routes are being set up by the City of Cleveland Division of Streets and signs will be posted. The detour routes are as follows:

Water Main Break - East 40th and Chester

UPDATE 1/13/16 5pm: The two westbound lanes on Chester are now open to traffic. Motorist can now use Chester to drive into downtown. The two eastbound lanes will remain closed for a few more days while crews finish up the repairs.


Water Main Break on West 9th Street

UPDATE: Crews have been able to keep 1 lane in each direction open on W.9th between Frankfurt and St. Clair. As our crews investigate the source of the main leak, motorists are advised to be aware of crews and potential lane restrictions in the area.


TRAFFIC ALERT - Crews from Cleveland Water are on site investigating the source of a possible water main break on West 9th Street in the Warehouse District between Frankfort and St. Clair Avenues.

As they investigate and repair the break, the southbound lanes of West 9th will be closed until the repairs are made.

Cleveland Water efforts result in no rate increase for customers through 2018

Cleveland Water takes its responsibility to deliver a reliable supply of safe drinking water at an affordable price seriously. We have worked hard to identify ways to improve service levels and become more efficient. As we enter our next five year rate cycle, we are excited to announce this hard work—and our forward thinking approach to how we have invested in our system over the past 30 plus years – has resulted in a 0% rate increase for 2016, 2017 and 2018, and only small increases in 2019 and 2020.

Suburban mayors get an up close look at where their water comes from

This past Friday, we had the honor of hosting our suburban community mayors and representatives at Garrett A. Morgan Water Treatment Plant for our quarterly Suburban Water Council of Governments (COG) meeting. This quarter, members received updates on water rates, our Automated Meter Reading project and the Suburban Water Main Renewal Program.

Following the meeting, Interim Commissioner Alex Margevicius led members on a tour of the plant, beginning with the history of Cleveland’s water system and an explanation of our water treatment process.