Straight from the Tap

Discolored Water No Cause for Concern

We are aware that some customers on the west side of Cleveland are experiencing discolored water. We want to assure our customers the water is safe to drink. The discoloration is likely due to a change in the direction of water flowing through some water mains. This change in flow direction can stir up sediment settled at the bottom of the mains. 

Going on Vacation? Do This for the Best Quality Water When You Return

Going on vacation? We bet you’ll miss the taste of Cleveland Water. When you return there is an important step that you should take to ensure the water you love is the best possible quality: flushing your plumbing.

How to Control Summer Water Use

Warm weather usually means increased water use for our customers. When temperatures are higher in the spring and summer, we tend to do more of the activities that use water such as gardening, filling our pools, running sprinklers, and taking extra showers.

First Days of Summer on Lake Erie are Stratifying

Last week while monitoring sensors on Cleveland Water’s two buoys in Lake Erie, our staff noticed a downwelling event. Water temperature shifts like this can result in adjustments to the treatment process at our plants in order to maintain the quality and consistency of the water coming from your tap.

Why You Shouldn't Drink Water from a Garden Hose (and When You Can)

Taking a drink of water from a garden hose on a hot summer day may be a fond childhood memory. But in reality, most outdoor faucets and garden hoses, especially those made prior to 2014, are not meant to be used for drinking water.

Temperature of Lake Erie Equals Temperature of Tap Water

Did you notice that the water coming out of your tap was a little warmer today than it was a few days ago? You can thank summer and strong winds over Lake Erie for that.

How Your Water Heater Can Impact Your Water Quality

Cleveland Water takes great pride in delivering high-quality drinking water to your house. Homeowners also have an important role to play in maintaining drinking water quality all the way to the glass. It starts with maintaining your home’s own water system.

What to Know About Backflow Prevention

Cleveland Water works hard to make sure its customers consume safe, quality drinking water at all times. One way we do this is by regulating backflow. Backflow occurs when a drop in water pressure results in water from an unprotected cross connection to be pulled into your plumbing.

Learn How You Can Save Money FIlling Your Pool This Season

Now that summer seems to have actually made it to Northeast Ohio, you’re probably getting your pool ready as quickly as possible in order to stay cool. In case you didn’t already know, Cleveland Water allows customers to fill pools from a hydrant in order to help save money.

To fill your pool using a hydrant, you’ll need to obtain a hydrant permit by presenting the following items to our Permits and Sales Department:

     •  The address of the hydrant or the address of the dwelling closest to the hydrant,

New Online Tool Helps Cleveland Water Collect Important Lead Data

At Cleveland Water, we know what the value of having a reliable supply of safe drinking water means to the 1.4 million customers we serve. As part of our commitment to provide a safe and reliable product, we want to make sure the water you are receiving is of the safest and highest quality. That is why we have created a new online tool that will help us better target existing efforts to proactively address lead in the water distribution system.

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