Straight from the Tap

Cleveland STEP Students Learn How Water Gets Pumped from Lake Erie to Your Home

Students were granted a virtual access pass to learn about Cleveland Water, the 10th largest water system in the country. They viewed the Garrett Morgan Water Treatment Plant where they learned about Garrett Morgan’s contributions, the hours before a water tank empties and the quality of water during the Covid-19 pandemic.

Effective December 1st Cleveland Public Utilities Will Lift The Moratorium on Shutoffs

Beginning on December 1, 2020, the City of Cleveland Department of Public Utilities’ (DPU) will lift the moratorium on shut offs and reconnections.  DPU will resume the regular process for collections and disconnection of service for delinquent water and/or electric accounts.

Change your Clock, Check your Smoke Detectors… and Clean your Aerators

With daylight savings time ending this weekend, after you change your clocks and check your smoke detectors batteries, don’t forget to clean your faucet aerators, too!

Highland Road Main Break Update

A large main break on Highland Road in Richmond Heights resulted in a boil advisory over the weekend. Cleveland Water repair crews, engineers, and water quality staff quickly acted to address the situation and restore service to affected customers.

But what exactly happened and what's next?

Boil Advisory Lifted for Highland Heights, Richmond Heights, Lyndhurst, South Euclid, Mayfield, Mayfield Heights, and Gates Mills

The boil advisory issued Saturday, October 17, for Cleveland Water customers in parts of Highland Heights, Richmond Heights, Lyndhurst, South Euclid, Mayfield, Mayfield Heights, and Gates Mill has been lifted for all customers.

Boil Advisory FAQs

What is a boil advisory?

A boil advisory is a public notice advising customers to boil tap water before consuming it. Cleveland Water is required by the Ohio EPA to issue a boil advisory under certain circumstances.

Boil Advisory Issued for Customers in Highland Heights, Richmond Heights, Lyndhurst, South Euclid, Mayfield, Mayfield Heights, and Gates Mills

UPDATE: This boil advisory has been lifted as of 8:30 a.m. on October 19. Test results showed no pathogens were present in any sample. The water is safe to drink and use as normal.

Lake Erie Water Levels Drop Below 573.4 Feet

For the first time in 258 days, Lake Erie Water levels have dropped below 573.4 feet. This level is significant as it marks the Ordinary High Water Mark for Lake Erie, which is based on International Great Lakes Datum 1985.

Fall 2020 Suburban Water Main Renewal Program Awards Announced

Cleveland Water has awarded over $7 million for water main replacement projects to eight suburban service communities. These awards are part of its $26 million annual capital investment in buried infrastructure.

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