Cleveland Water offers two discount programs to assist income-eligible customers with the cost of their water bill.
The Homestead Discount
The Homestead Discount Program offers a lower fixed charge and consumption rate. To qualify for the Homestead Discount Program, customers must meet the following criteria:
- Must be 65 years or older, or totally and permanently disabled;
- Must own and live at the property; and
- Must have income less than $31,000.
The Homestead Discount Program Rates Are:
|Homestead Fixed Charge||2013||2014||2015|
|All Meter Sizes||$14||$15.50||$17|
|Homestead Consumption Charges (per MCF)||2013||2014||2015|
|City of Cleveland|
|All MCF Levels||$8.53||$10.41||$12.52|
|All MCF Levels||$12.16||$14.18||$16.27|
|All MCF Levels||$14.51||$17.17||$20.03|
|All MCF Levels||$16.68||$19.80||$23.16|
To enroll in the Homestead Discount Program, customers must submit an annual application. If you are not currently enrolled in the Homestead Discount Program, click on the link below to download an application:
Current participants must submit an annual renewal application. These applications are automatically mailed to customers in March. If you did not receive your renewal application, or need another copy, please click below:
Homestead applications should be mailed to:
1201 Lakeside Avenue
Attn: Billing Department
Cleveland, Ohio 44114-1132
The Affordability Program
The Affordability Program offers a 40% discount on all standard water charges. This includes both the quarterly fixed cost recovery charge and the consumption charge. To qualify for the Affordability Program, a customer must own and live at the applying service address and their total household income must be at or below the current income guidelines:
|Size of Household||Annual Household Income|
|6+ persons||Add $8,120 for each additional household member beyond 5|
The Affordability Program is administered by the Cleveland Housing Network. For questions or to apply for the Affordability Program, please contact the Cleveland Housing Network at (888) 901-1222.
Summer Sprinkling Program
The Summer Sprinkling Program is offered by the Northeast Ohio Regional Sewer District and is applied to your sewer bill only. During the summer months, customers tend to use more water and so, under this program, summer bills are based on your average winter water consumption, unless actual summer water consumption is lower. The program is in effect each year from May 1 to September 30.
To qualify for the programs, you must own and occupy a one, two, three or four family home. If you are currently enrolled in the program, it will be stated on your current sewer bill and you do not need to reapply.
To apply for this program, contact the Northeast Ohio Regional Sewer District's Customer Service at (216) 881-8247.