Discount Programs

Discount Programs

Cleveland Water offers two discount programs to assist income-eligible customers with the cost of their water bill.

The Homestead Discount

The Homestead Discount Program offers a lower fixed charge and consumption rate. To qualify for the Homestead Discount Program, customers must meet the following criteria:

  • Must be 65 years or older, or totally and permanently disabled;
  • Must own and live at the property; and
  • Must have income less than $31,000.

The Homestead Discount Program Rates Are:

Homestead Fixed Charge 2013 2014 2015
All Meter Sizes $14 $15.50 $17
Homestead Consumption Charges (per MCF) 2013 2014 2015
City of Cleveland
All MCF Levels $8.53 $10.41 $12.52
Low/1st High
All MCF Levels $12.16 $14.18 $16.27
2nd High
All MCF Levels $14.51 $17.17 $20.03
3rd High
All MCF Levels $16.68 $19.80 $23.16

Enrollment

To enroll in the Homestead Discount Program, customers must submit an annual application. If you are not currently enrolled in the Homestead Discount Program, click on the link below to download an application:

Download New Customer Application

Current participants must submit an annual renewal application. These applications are automatically mailed to customers in March. If you did not receive your renewal application, or need another copy, please click below:

Download Renewal Application

Homestead applications should be mailed to:

Cleveland Water
1201 Lakeside Avenue
Attn: Billing Department
Cleveland, Ohio 44114-1132

The Affordability Program

The Affordability Program offers a 40% discount on all standard water charges. This includes both the quarterly fixed cost recovery charge and the consumption charge. To qualify for the Affordability Program, a customer must own and live at the applying service address and their total household income must be at or below the current income guidelines:

Size of Household Annual Household Income
1 person $23,340
2 persons $31,460
3 persons $39,580
4 persons $47,700
5 persons $55,820
6+ persons Add $8,120 for each additional household member beyond 5

The Affordability Program is administered by the Cleveland Housing Network. For questions or to apply for the Affordability Program, please contact the Cleveland Housing Network at (888) 901-1222.

Summer Sprinkling Program


The Summer Sprinkling Program is offered by the Northeast Ohio Regional Sewer District and is applied to your sewer bill only. During the summer months, customers tend to use more water and so, under this program, summer bills are based on your average winter water consumption, unless actual summer water consumption is lower. The program is in effect each year from May 1 to September 30.

To qualify for the programs, you must own and occupy a one, two, three or four family home. If you are currently enrolled in the program, it will be stated on your current sewer bill and you do not need to reapply. 

To apply for this program, contact the Northeast Ohio Regional Sewer District's Customer Service at (216) 881-8247.