Straight from the Tap

Cleveland STEP Students Virtually Visit the Greater Cleveland Aquarium

Cleveland STEP kicked off the year with a live, virtual tour of the Greater Cleveland Aquarium led by Education Coordinator, Matt Debelak.

Keep Fire Hydrants in Mind When Shoveling Snow

Cleveland Water supplies water to nearly 75,000 fire hydrants across the 80 communities we serve. Help us and local firefighters by keeping hydrants clear of snow.

Low Income Household Water Assistance Program Now Available

For a limited time, a new federal utility assistance program is available to help customers with their water and sewer bills.

Staying Hydrated During Winter

We're all familiar with the need to keep hydrated during hot weather. But hydration is just as important during winter because cold air means dry air.

How to Thaw a Frozen Water Pipe

The low temperatures and cold winds of winter can make your water pipes susceptible to freezing.  And if a frozen pipe bursts, it can cause serious and expensive damage.

Protect Your Pipes During Severe Winter Weather

The single-digit temperatures and negative wind chills that come with severe winter weather cause all sorts of problems — plumbing issues included.

Cleveland STEP Students Learn to Code with the Federal Reserve Bank of Cleveland

For their December session, Cleveland STEP students explored careers in information technology and STEM and participated in a coding exercise led by Elle Benak, Education and Museum Outreach Associate with Federal Reserve Bank of Cleveland (Cleveland Fed).

Why Water May Appear Cloudy After a Main Break

Some customers in our eastern service area may notice cloudy or milky water as a result of the transmission main break on Highland Road on Tuesday, November 30.

Boil Advisory Lifted for Eastside Suburbs

The boil advisory issued on Tuesday, November 30, for Cleveland Water customers in parts of Highland Heights, Richmond Heights, Lyndhurst, South Euclid, Euclid, Mayfield, Mayfield Heights, University Heights, and Gates Mills has been lifted for all customers.

Update on Highland Road Main Break

UPDATE: This boil advisory has been lifted as of 3:00 p.m. on December 1. Test results showed no pathogens were present in any sample. The water is safe to drink and use as normal.