Straight from the Tap

Learn How You Can Save Before You Fill Your Pool

Now that summer seems to have actually made it to Northeast Ohio, you’re probably getting your pool ready as quickly as possible in order to stay cool. In case you didn’t know, Cleveland Water allows customers to fill pools from a hydrant in order to help save money.

Cleveland Public Utilities’ Customer Service Parking Area Closed During Police Memorial Parade

Customer Servie Center to remain open

On Friday, May 20, the customer service parking area located outside of 1201 Lakeside Avenue will be closed from 9 am to 2 pm due to the Police Memorial Parade.  The Cleveland Public Utilities’ Customer Service Center will remain open to those wishing to pay Cleveland Water, Cleveland Public Power (CPP) and Northeast Ohio Regional Sewer District (NEORSD) bills and pedestrian traffic will not be affected. For customer convenience, bills may also be paid and services rendered via the following:

Dinner Table Topic: Infrastructure Matters

As we went around the dinner table discussing our upcoming week, I shared with my family that I would be helping to inform our customers about infrastructure in honor of Infrastructure Week May 16–23, 2016. My daughter asked, “What is infrastructure?”

I initially tried to explain it using the on-line dictionary definition, that infrastructure is the basic physical and organizational structures and facilities needed for the operation of a society or enterprise, to which my daughter followed up with, “Oh, you mean like roads, bridges and airports?”

Smart Investment Means Smart Service for Our Customers

At Cleveland Water, we work hard to make smart investments in our technology, our infrastructure and our people because we know that ultimately means better service for you. In the last five years, Cleveland Water has undergone a systematic upgrade, investing not only to improve our system, but our service as well. In 2012, we began a major initiative that would transform the way we do business and significantly enhance the quality of our customer service efforts. Since then we have seen a major shift in the amount and types of calls received by our Customer Service Call Center.

Why Crown Water Treatment Plant for our National Drinking Water Week Open House this Saturday?

Our Crown Water Treatment Plant is located in Westlake, Ohio -- a western suburb of Cleveland -- making it the only Cleveland water treatment plant not located in the city of Cleveland. The plant was first put into service in 1958 and pumps an average of 41.5 million gallons of water a day to the residents and businesses of Cleveland’s Westside, including its Western and Southwestern suburbs.

Cleveland Water is Safe Despite Migration of Dredged Materials

We want to take this opportunity to reassure you that your Cleveland Water is safe to drink, as always, straight from the tap.

Recent news has brought to light that sediment years-ago dredged from the Cuyahoga River, and disposed of in an area of Lake Erie referred to as CLA-1, has migrated from its original location. The sediment contains harmful pollutants and has moved within five miles of the shoreline closer to our Nottingham Water Treatment Plant intake but there’s no need for Cleveland Water customers to worry about the quality of their drinking water.

What are you waiting for?

National Drinking Water Week is right around the corner. If you haven't signed up yet for a tour, what are you waiting for? Don't miss out on this great opportunity to learn first-hand where your water comes from and how it gets from the lake to your home. There is still time to register by clicking here!

Join us May 7, 2016 for our annual National Drinking Water Week Open House

It’s getting close to that time of the year again- the time when we pay tribute to safe, quality drinking water and give thanks to the source that makes it all possible, our beautiful Lake Erie! National Drinking Water Week is May 1-7, 2016, and this year we’ll also take a minute to sing ourselves a Happy Birthday tune for turning the big 160.

Water Main upgrade will temporarily affect Sassafras Drive customers in Parma but means less problems in the future

On Saturday, April 9th, Cleveland Water crews will begin a scheduled repair project in the City of Parma affecting a number of customers who live on, or near, Sassafras Drive. Affected customers were notified directly at their homes earlier this week.  

Tampering with Water Meters Not Worth the Costs, Affects Us All

We here at Cleveland Water understand that paying utility bills can be tough. In fact, we’ve worked hard to implement state-of-the-art tools like our Clear Reads Automatic Meter Reading system (AMR) to make protecting your home and controlling your utility costs as simple as possible; and, we look forward to our transition to monthly billing in 2017 to make the billing process even easier for our customers.