Straight from the Tap

Low Income Household Water Assistance Program Now Available


For a limited time, a new federal utility assistance program is available to help customers with their water and sewer bills.

The Low Income Household Water Assistance Program (LIHWAP), which is available until September 30, 2022, will help low-income families experiencing hardship with water and sewer bills, particularly those who have been disconnected or are facing disconnection.

LIHWAP is a new, emergency water assistance program created and funded by the federal government and administered by the Ohio Department of Development.

Customers with a household income at or below 175% of the federal poverty guidelines are eligible to receive a one-time benefit of up to $750 for water bills and $750 for sewer bills.

Cuyahoga County residents can apply via CHN Housing Partners or Step Forward by calling 216-350-8008 to make an appointment or schedule an appointment online at or

Residents in other counties in our service area can apply via their respective community action agencies (Geauga County Job & Family ServicesCommunity Action Wayne/Medina, or Community Action Akron Summit).