Straight from the Tap

How We're Addressing COVID-19 at Cleveland Water


Here at Cleveland Water, the health and well-being of our customers and employees is our top priority. We are closely monitoring the outbreak of coronavirus, and we’re working to safeguard the health of our community.

We’re committed to maintaining reliable service, while also doing our part to limit the spread of coronavirus.

Your drinking water is safe.

First and foremost, your drinking water is safe. We know the communities we serve rely on us to provide an essential service. You can be sure that we will remain able to effectively treat and deliver your drinking water. To learn more about the safety of tap water, visit or

In addition to treating and testing drinking water, we’re also still performing critical infrastructure work such as water main repairs and replacement.

We’re here to help.

Our customers should not have to worry about losing water service during this critical time. That's why we've suspended the disconnection of residential service for non-payment until further notice. Customers who have experienced disconnection should contact us at 216-664-3130 during regular business hours to have service restored.

While our business is operating as normal, the Public Utilities building at 1201 Lakeside Ave. is closed to the public for the health and safety of our customers and employees. However, we still have multiple options to help serve you during this time.

You can make a payment, review your account, and view your water usage 24/7 by visiting Additional questions can be submitted via the inquiry form at

You can also make a payment any time by mail, by calling 216-446-6824, or by placing it in the dropbox at 1201 Lakeside. And our Customer Service Call Center (216-664-3130) is still available Monday through Friday, 7:30 a.m. to 5:30 p.m. For questions and information about permit applications, please call 216-664-2444 ext. 75209.

While we have temporarily suspended disconnections during COVID-19, we ask that you please pay close attention to your bill. You are still responsible for making monthly payments. Being at home during the day when you're normally not likely means you're using more water than usual. Review these tips to help you conserve water and save money.

We’re taking health and safety seriously.

To help do our part to limit the spread of coronavirus, we’re taking numerous precautions.

  • We’ve canceled this year’s Drinking Water Week Open House on May 9.
  • Our year-round water treatment plant group tours and Let’s Talk Water and H2O Kids speaking events are suspended until further notice.
  • All in-home appointments have been canceled. This is to keep our customers and employees safe and healthy. Appointments will be rescheduled as soon as possible.
  • We have limited staff to essential employees, enabling those who can to work from home, and ensuring those who can’t are following proper precautions and have proper protective equipment.

Stay up-to-date.

For important information and updates, follow Cleveland Water, the City of Cleveland, and the Cleveland Dept. of Public Health on social media: