Straight from the Tap

Discolored Water Notification for Northeast Service Area


UPDATE Aug. 30

Customers in our northeast service area may still be experiencing discolored water. The water is safe to drink. We continue to flush hydrants in affected communities and anticipate that the issue will be resolved tomorrow. Customers experiencing discoloration should avoid doing laundry to prevent fabric staining.

For questions, customers can call our Water Quality Line at 216-664-2639 during regular business hours. After hours, customers can call our 24-hour Emergency Line at 216-664-3060.

Aug. 29

Cleveland Water customers in the northeast portion of the service area may experience discolored water.

Affected areas include portions of Cleveland’s east side and the communities of:

Beachwood Highland Heights Mayfield Village Shaker Heights
Chagrin Falls Highland Hills Moreland Hills South Euclid
Cleveland Heights Hunting Valley Orange University Heights
East Cleveland Lyndhurst  Pepper Pike Warrensville Heights
Euclid Mayfield Richmond Heights Woodmere
Gates Mills      


There is no boil alert in effect. The water is safe to drink.

Crews are working in the affected communities to flush hydrants throughout the system and keep the water as clear as possible. You may notice water running from hydrants overnight.

If you experience discolored water, remember the water is safe to use; however you should avoid doing laundry. Customers are also encouraged to call our 24-hour Emergency Line at 216-664-3060 and provide their name, address, telephone number and when the discoloration began. This will help Cleveland Water know what areas of our system are being impacted and need hydrant flushing.

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