Straight from the Tap

Boil Advisory Lifted for Eastside Suburbs


The boil advisory issued on Tuesday, November 30, for Cleveland Water customers in parts of Highland Heights, Richmond Heights, Lyndhurst, South Euclid, Euclid, Mayfield, Mayfield Heights, University Heights, and Gates Mills has been lifted for all customers.

At 3:00 p.m. on Wednesday, December 1, Cleveland Water received results from the water samples taken from 36 locations in the advisory area. The results showed NO pathogens were present in any sample. The water is safe to drink and use as normal.

For the next few days, some customers may experience cloudy water at their tap which clears from the bottom of a glass to the top. The cloudiness is caused by extra air in the distribution system and plumbing. The water is safe. Performing a 5-minute full-house flush of all cold water faucets, tubs, and showers at the same time with aerator screens off may help clear the cloudiness. 

As required by the Ohio EPA, a precautionary boil advisory was issued after a transmission main break on Highland Road near Catlin Road in Richmond Heights caused depressurization in a significant portion of the impacted cities early Tuesday morning. Water pressure was restored by noon the same day.

Cleveland Water continues to work on the main repair. Highland Road remains closed from Catlin Drive to Trebisky Road by the Richmond Heights Police Department who have detour signs posted. Drivers should use caution when navigating the area.

If you have questions, please call the Cleveland Water Quality Line at 216-664-2639. If you have a water emergency after hours, please call our 24-hour line at 216-664-3060.