Straight from the Tap

Boil Advisory Issued for Customers in Brunswick


UPDATE: This boil advisory has been lifted as of 6:00 a.m. on January 19. Test results showed no pathogens were present in any sample. The water is safe to drink and use as normal.


Disease-causing organisms may have entered the Cleveland water system in the North Royalton and Strongsville area of Cuyahoga County and the Brunswick area of Medina County.


Due to a large water main break and a power outage on Tuesday, January 17, 2023, organisms that cause illness in people may have entered the water supply. The affected area is for all Cleveland Water customers south of Drake Road in parts of Brunswick, Strongsville, and North Royalton. 

Click here for a map showing the impacted areas. We anticipate the boil advisory continuing through Wednesday, January 18, 2023, and possibly into Thursday morning, January 19. People in the affected area should take the following precautions:

People in the affected area should take the following precautions:

DO NOT DRINK THE WATER WITHOUT FLUSHING AND BOILING IT FIRST. Flush all taps used for drinking and cooking for at least 3 minutes. Bring all water to a boil, let it boil for at least one minute, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling kills bacteria and other organisms in the water.

Waterborne illness may include nausea and stomach discomfort. If you experience one or more of these symptoms and they persist, contact your doctor. People with severely compromised immune systems, infants, and some elderly people may be at increased risk. These people should seek advice about drinking water from their healthcare providers.

Cleveland Water has no evidence at this time that the water system is contaminated. The possibility, however, does exist that the water system is contaminated and is issuing this advisory as a precaution.

Additional Water Quality Advisory

The water mains that broke are used for direct service to customers. As a result, it may also cause additional disruptions in water quality including discolored water and/or potentially a temporary increase in lead levels in the drinking water. As a precaution, we are providing people in the immediate break area with water filters certified to remove lead for temporarily filtering water used for drinking, cooking and brushing teeth.  If you have not received a filter from Cleveland Water, you are not in the area of risk, but you may still wish to purchase and use a water filter certified to remove lead. Manufacturer’s instructions on how to properly use the filter, including when the filter should be changed, are included with the filter and should be read prior to use.

As a standard practice, the USEPA recommends the following actions to reduce possible lead exposure in drinking water:

  • CLEAN: Clean your faucet aerator regularly and after disruptions to water service. If possible, remove it before flushing.
  • FLUSH: If water has not been used for several hours, run the tap until there is a noticeable temperature drop. Then, run water for 30 seconds to 3 minutes before using it for drinking and cooking. This helps flush water that may have contained lead that may have leached from plumbing.
  • CONSUME COLD: Use cold water for cooking, drinking, and preparing baby formula. Boiling the water will not reduce lead. Hot tap water may contain higher levels of metals than cold.

What is being done?

We are investigating and taking the necessary steps to correct the problem as soon as possible.

For more information, please contact the Division of Water at 216-664-3060 or 1201 Lakeside Avenue, Cleveland, Ohio, 44114.  Information will also be posted to our website at

For additional information, general guidelines on ways to lessen the risk of infection by microbes or lead exposure are available from the EPA Safe Drinking Water Hotline at 1(800) 426-4791 or visit and

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.