The Cleveland Water Blog

Tags: billing

Affordability Programs Available to Customers

At Cleveland Water, we work hard to provide safe, quality drinking water at a fair and reasonable rate. We know that’s not always enough though.

Ways to Pay

Cleveland Water offers four different ways to make payments on an account, enabling our customers to choose the most convenient and flexible option. Easily pay your bill by phone, online, mail, or in person.

Where Your Dollar Goes: Part 3

Ever wonder what happens to your money when you pay your water bill every month?  At Cleveland Water, we know you work hard for that money. We operate entirely on revenue from ratepayers, so we want to be accountable to our customers for every dollar we spend. That’s why we created an infographic to show exactly how we spend those dollars.

Where Your Dollar Goes: Part 2

Ever wonder what happens to your money when you pay your water bill every month? At Cleveland Water, we know you work hard for that money. We operate entirely on revenue from ratepayers, so we want to be accountable to our customers for every dollar we spend. That’s why we created an infographic to show exactly how we spend those dollars.

Where Your Dollar Goes: Part 1

Ever wonder what happens to your money when you pay your water bill every month? At Cleveland Water, we know you work hard for that money. We operate entirely on revenue from ratepayers, so we want to be accountable to our customers for every dollar we spend. That’s why we created an infographic to show exactly how we spend those dollars.

Eligibility Period Extended for Homestead Program

At Cleveland Water, we work hard to provide safe, quality drinking water at a fair and reasonable rate. We know that’s not always enough though, so we offer affordability programs that will help keep the water flowing when money is tight.

New Year, Same Rate: Understanding Your Bill for 2018

As our customers receive their first bill of the new year, you’ll notice that for the third consecutive year Cleveland Water rates remain the same.  

Billing Made Simpler with Payment Options

One of the benefits to being a Cleveland Water customer is knowing that when paying your bill, you have options that make it as convenient as possible. And with the switch over to monthly billing, paying your bills on-time could not be any easier. 

Let’s take a look at some of the available options:

 

Enjoy Billing Made Simple With An Online Cleveland Water Account

Have you created your account on www.ClevelandWater.com yet?  Our interactive web portal provides you with handy and important information about your Cleveland Water account at the click of a button.

Smart Investment Means Smart Service for Our Customers

At Cleveland Water, we work hard to make smart investments in our technology, our infrastructure and our people because we know that ultimately means better service for you. In the last five years, Cleveland Water has undergone a systematic upgrade, investing not only to improve our system, but our service as well. In 2012, we began a major initiative that would transform the way we do business and significantly enhance the quality of our customer service efforts. Since then we have seen a major shift in the amount and types of calls received by our Customer Service Call Center.