This week is the U.S. EPA’s tenth annual Fix a Leak Week. Fix a Leak Week is an opportunity for us at Cleveland Water to empower our customers with information on how to find and fix household leaks. If left unchecked, leaks can run up unnecessary charges on your water bill and cause damage to your property. But you can protect your home and your wallet with a few simple steps.
Cleveland Water will see an overall savings of $25.9 million in future debt payments by refunding previously issued revenue bonds with new bonds issued this year. The new issuance consists of $113,585,000 of water revenue bonds, the proceeds of which will refund water revenue bonds from 2012 and 2007.
This month about half of our customers are receiving their first water bills in 2017 (everyone else will see their first bill in February). Some are getting their final quarterly bill while others are getting their first monthly bill. Whether you are receiving a quarterly or monthly bill, you’ll note that your Cleveland Water rates are staying the same in 2017. This is the second year in a row with no rate increases, and that will continue into 2018 as well. It’s not always that utility companies can do that for you, so naturally, it begs the question “how did we do it?”
At Cleveland Water, we work hard to make smart investments in our technology, our infrastructure and our people because we know that ultimately means better service for you. In the last five years, Cleveland Water has undergone a systematic upgrade, investing not only to improve our system, but our service as well. In 2012, we began a major initiative that would transform the way we do business and significantly enhance the quality of our customer service efforts. Since then we have seen a major shift in the amount and types of calls received by our Customer Service Call Center.
We here at Cleveland Water understand that paying utility bills can be tough. In fact, we’ve worked hard to implement state-of-the-art tools like our Clear Reads Automatic Meter Reading system (AMR) to make protecting your home and controlling your utility costs as simple as possible; and, we look forward to our transition to monthly billing in 2017 to make the billing process even easier for our customers.