Straight from the Tap

Archive: October 2017

Tips to Protect Your Home this Winter

Winter weather is on its way and as temperatures drop your water pipes and meter are susceptible to freezing. Frozen pipes can cause expensive, frustrating and unnecessary damage. Fortunately, it’s easier than you might think to protect your home and control your utility costs.

Follow these simple steps now to help you prevent your water pipes and meters from freezing this winter:

Healthy Water Habits

Cleveland Water’s state-of-the-art water treatment process uses orthophosphate, an anti-corrosive that creates a thin layer of film inside water pipes throughout our system. Orthophosphate acts as a barrier on metal pipes and fixtures to prevent lead from leaching into the water. This protection works on both cityside connections and customer-side connections, plus the plumbing and fixtures inside your home. Cleveland Water knows orthophosphate is an effective preventative measure.

Get to know your pipes and fixtures

At Cleveland Water, we know that access to a reliable supply of safe, high-quality drinking water is critical to keeping the people you care about safe. That is why we work had to make sure the water we deliver is to our 1.4 million customers meets and exceeds the highest standards for quality and safety. We take multiple steps so that the water we deliver to your home is safe from lead and other contaminants.

How to determine if you have a lead cityside connection

At Cleveland Water, we take the risks associated with lead in drinking water seriously. That is why we have optimized our water treatment process to help protect you and your family from risks associated with lead pipes.

How Orthophosphate helps keep your drinking water safe from lead

Cleveland Water takes multiple steps to make sure the water you drink is safe from a variety of potential contaminants, including lead.

Our use of orthophosphate in our treatment process has substantially reduced - by about 90% - the levels of lead found in our customer's drinking water over the past 20 years; however, there are still some people's homes and businesses in Greater Cleveland that contain lead pipes, plumbing and service connections.

Our Education and Outreach Team Will Be Out Having a Spooky Good Time

We’re halfway through October, but Our Education and Outreach Team has plenty of events for you to enjoy this month. Join us as we celebrate Halloween and the fall season.  Visit us and play our new Cleveland Water Trivia game for a chance to win a prize. It’s so much fun!

Cleveland Water: Working hard to reduce Water Loss

By Jason Wood, Chief of Public Affairs, DPU

As residents of Northeast Ohio, we are blessed to have a great and ample source of water – Lake Erie – in our backyard. This wonderful natural resource supports a variety of jobs and recreation opportunities, and provides a high quality source for our drinking water.

Morgan Treatment Plant Back In Service

We resumed regular operations at its Garrett A. Morgan Water Treatment Plant this morning. The plant was temporarily shut down yesterday out of an abundance of caution to repair a malfunctioning chlorine feed.

While the Morgan Treatment Plant was out of service, no customers lost water service and the water sent to homes and businesses remained safe to drink and use as normal.

Cleveland Water Resolves Malfunctioning Feed at Morgan Water Treatment Plant

Cleveland Water staff has resolved a malfunctioning chlorine feed at the Garrett A. Morgan Water Treatment Plant which caused decreased levels of chlorine in the water treatment process at this plant.  Out of an abundance of caution, the plant has been taken out of service and the water our customers are receiving is safe to drink and use as normal.

Our Customers Show their support for the Imagine a Day Without Water Campaign

Cleveland Water customers showed their support for for the Imagine a Day Without Water campaign, which is Thursday, October 12th.