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Who should I call about getting a permit to tap into the water system?

Call the Permits and Sales Unit at (216) 664-2444 Ext# 5203. This unit serves owners, developers and commercial builders who wish to connection with the water system and provides the necessary information on how to apply for a permit.

When is a permit required?

A permit is required under the following conditions:

1. Before new construction begins
2. When planning repairs to existing water lines
3. When converting from well water to the Cleveland Water system
4. Before extending water lines to new structures
5. When water from a hydrant is needed

Where can I get a permit?

Permits are issued at the Public Utilities Building, 1201 Lakeside Avenue, from 8:00 a.m. to 5:00 p.m. Monday through Friday.

What information will I need to obtain a permit?

Basically, you will need:

1. Name and mailing address of the property owner
2. Street address of the property where the work will be done
3. Name of city where property is located

For commercial, large residential and irrigation connections, you must provide four (4) sets of plot plans showing:

1. Location of water connection
2. Vault location (if necessary)
3. Size of connection
4. Type of material
5. Location of property from the nearest crossing street
6. Location of meter if inside of building
7. Materials List

In addition, for commercial connections you must provide:

1. The original Letter of Intent signed by the property owner and notarized
2. Water Customer Data Survey Sheets – Domestic Connection Form and/or Fire Connection Form obtained from the Permits And Sales Unit, that is completely filled out, including the GPM and PSI Requirements

For residential properties, a plot plan or topographical survey is required. For commercial connections or well water conversions, you will need the original Letter of Intent signed by the property owner and notarized along with a Well Water Survey Form. Finally, if a vault will be location on private property, you must provide a Meter Vault Easement. All form can be obtained from the Permits and Sales Unit.

How can I schedule an inspection when a new water line is run for new services or repairs?

The Permits & Sales Unit at 664-2444 Ext# 5203 sends out inspectors to check the installation and type of materials used after repairs or new installations have been made to verify that work has been done to code.

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