Understanding Your Bill

Understanding Your Bill

We know you work hard for your money and have a right to know where it is going. Here are some helpful tips to help you understand all of the charges on your water bill.

Cleveland Water is transitioning from quarterly to monthly billing beginning in January 2017. The new monthly bill will make it easier to budget and keep track of your usage. For the most part your bill will look the same, but to understand what will be different, click here.

TapHover over the parts of the bill for helpful pop-up tips.

interactive bill


Account Details

This is where you can find important information about your account such as account number and the address where service is provided.


Usage Comparison

See how your current quarterly water consumption compares to previous quarters (1 MCF = 7,480 gallons of water).


Important Messages About Your Service

Here is where you find important messages from Cleveland Water about your water service.


Current Charge Details

Here is where you find the details on Cleveland Water charges.


Local Charges

If Cleveland Water bills for your local community, here is where you will find details of your local charges (i.e. waste collection). If you have questions on these items contact your city or municipality.