Nearly 5,300 miles of underground water mains connect pumps, storage tanks, towers, and water treatment plants to one another and to the more than 420,000 homes and businesses in Cleveland Water's service area. To put that in context, if we laid every water main in Cleveland Water’s service area end to end, it would stretch from Quicken Loans Arean past Athens, Greece. These pipes range in size from 4 inches to 60 inches and are made from 6 different materials, primarily cast iron, ductile iron, steel, and concrete.
Some of these water mains are more than 100 years old and, inevitably, leaks and breaks occur. To combat leaks and main breaks, Cleveland Water has 27 crews dedicated to respond 24 hours a day, 7 days a week, 365 days a year. Our goal is to respond to all leaks and breaks within 8 hours and, in the rare circumstance customers are without water, have them back in service in 8 hours.
Water coming up through the street or an unusual loss of water pressure in your home is a potential sign of a water main break. If you notice a water main break, please call (216) 664.3060.