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INSTALLATION
When will Clear Reads come to my home or business?
You will be notified by mail when installers will be in your
neighborhood and when you should call to schedule an
appointment. Please wait until you have received notification
before you call.
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How will I be notified when AMR is to be installed at my home?
Four weeks before Clear Reads installations begin in your area you will
receive notification by mail that Clear Reads is coming to your area.
Approximately two weeks later, you will receive a letter providing you with
specific information about scheduling appointments. If the installers are
working in your neighborhood, and you have not called to schedule an
appointment, they may come to your home asking if you are willing for them
to install AMR on that day.
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Will I have to be at home during installation?
Have an adult 18 years or older available at the
property so the
Clear Reads installer can enter
your home to upgrade your new water meter. Installation requires
at least three feet of open space around
your meter. If your
water meter
is located outside, no one is required to be present. The
Clear Reads installer will leave a notification that your
install has been completed.
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What will the installer do?
The Clear Reads installer will locate your water meter (often in the
basement of your home or business), replace it with AMR technology, and test
the meter to ensure that it is operating properly. Most of our customers
will receive a new meter. For residential customers (and also for some
commercial customers), the installer may have to turn off the water briefly
to allow for removal of the old meter and installation of the new one.
The Clear Reads installer also will
install a radio transmitter (Endpoint) on the exterior of your
home and wire it to the inside water meter. Then, using a
handheld computer, the installer will program the Endpoint to
establish communication between the Endpoint and your water
meter. The job will be complete when the Endpoint is in place
and the installer has removed his/her equipment and any debris.
Our Clear Reads Team also will be performing quality checks. You
may be among the customers contacted to allow this second visit.
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How long will it take?
In most instances, installation should take less than an hour.
Some installations may take longer.
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Will my water service be interrupted during the installation?
In many cases, water service will be turned off for 15-20 minutes.
The installer will make certain that service is restored before
leaving your home. If there is
a functioning by-pass, water service will most often not be interrupted for
commercial customers.
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Will there be any difference in the delivery or quality of water
after my meter upgrade?
No. You will continue to enjoy the same high quality water you have come to
expect from Cleveland Water.
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I have a finished basement; can I still have AMR installed?
Yes. However, if you have paneling or walls that enclose your water meter,
the meter will have to be exposed, and the installer will need at least 3
feet of space around the meter to work.
It is the responsibility of all customers to maintain accessibility
of their water meters.
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