Straight from the Tap

Remember, Protect Your Home BEFORE Temperatures Drop

It seems winter may be back this weekend with snow and temperatures in the 20s and 30s. Remember to protect your home from unnecessary damage and costly repairs with these simple steps to help prevent your water pipes and meters from freezing when temperatures drop:

Controlling costs for all Cleveland Water customers

Recently, there has been discussion about Cleveland Water’s use of tax liens to recover costs associated with water service. We wanted to take a quick moment to provide some additional context and clarity to an issue that, when portrayed inaccurately or incompletely, can generate unnecessary concern among our customers.

Monthly Billing Frequently Asked Questions

Are you ready to receive your first Cleveland Water monthly bill? As you may be aware, our switch from quarterly to monthly billing starts this month, and we just wanted to make sure we’ve covered all of your questions in regards to the transition. Check out some of our Frequently Asked Questions below andvisit our website for more information, a sample bill to preview, and additional FAQs:

1. Will more frequent bills mean estimated readings?

We Value Our Customers and Strive For Excellent Service

Because we value our customers, we work hard to provide the excellent service they deserve. The evidence of this hard work can be found in our decreased estimated bills, improved billing timeliness and accuracy, and our dramatically improved call center performance. We’re not perfect but our service is better today than it was in the past; and, most importantly, we’re striving to make it even better in the future.

Setting the Record Straight on Tax Delinquencies

At Cleveland Water, we think it is critically important that our customers have access to accurate information about our services and the various ways we work with customers on a daily basis. Recently, one of our local media outlets has inaccurately reported information regarding our use of tax liens.

What Can I Do If I Have a Lead Connection or Plumbing?

Cleveland Water uses orthophosphate in our treatment process, and our test results submitted to the Ohio EPA indicate it is very successful in protecting customers from risks associated with lead found in cityside connections, ownerside connections, and at-home plumbing.

What Causes Elevated Lead Levels in Water

Cleveland Water takes multiple steps to make sure the water you drink is safe from a variety of potential contaminants, including lead. Our use of orthophosphate in our treatment process has substantially reduced – by about 90% -- the levels of lead found in our customer’s drinking water over the past 20 years.

Precautionary boil water advisory lifted

At 7 a.m. on Monday December 5th, Cleveland Water lifted the precautionary boil water advisory that had been in effect since Saturday, December 3rd for portions of 10 eastside suburbs. Multiple rounds of bacteria tests indicated the water was safe and residents were never at risk.

Precautionary Boil Water Advisory – UPDATE 12/4/2016 3pm

A precautionary boil water advisory remains in effect for a portion of Cleveland Water’s service area due to a valve malfunction at the Green Road storage tank prior to completing the necessary bacteria tests. Our water quality experts believe the water is safe, however, in an abundance of caution we are conducting the appropriate bacteria tests before lifting the precautionary boil advisory.

Precautionary Boil Water Advisory -- Update 6 pm 12/3/16

A precautionary boil water advisory was issued this afternoon for a portion of Cleveland Water’s service area due to a malfunction at the Green Road storage tank. Cleveland’s water quality experts believe the water is safe however, in an abundance of caution, are conducting tests to be sure before lifting the boil advisory.