Straight from the Tap

Cleveland Water Submits HB512 Lead Mapping Requirements

This week, Cleveland Water submitted our lead cityside connection map and supporting documentation in accordance with Ohio House Bill 512 (HB512). The bill requires community water systems to identify and map areas known or likely to contain lead service lines. The maps will also assist Ohio EPA with ensuring proper lead and copper sampling is conducted in areas of lead service lines and proper notifications are made to customers.

Inspire your curiosity with Cleveland STEP!

Interested in learning how to connect pieces to parts to make an innovative discovery or why some things work the way they work?

Cleveland Housing Network Programs & Support Services Makes Home Life More Affordable

At Cleveland Water, we work hard to provide safe, quality drinking water at a fair and reasonable rate, but we know that’s not always enough, so we have partnered to offer programs that will help keep the water flowing, even when times are tough. Below is a guest post from the Cleveland Housing Network (CHN) with some of the many great programs they have available to help make life and all of its necessities more affordable for you and your family.

Cleveland Water's 2017 Budget Presentation

Today, we joined Cleveland Public Utilities and Cleveland City Council to discuss our 2017 budget. Please click here to see the summary presentation. 

UPDATE: Carnegie Avenue traffic advisory remains in effect while crews continue excavation and repairs

UPDATE - 2-7-17 - Work continues on Carnegie Avenue as crews cut out and remove large sections of the street following a leak on a 30 inch water transmission main originally installed in 1882. Water service has been restored to all affected customers, however, a traffic advisory remains in effect until further notice. All but one lane in each direction of Carnegie Avenue between East 9th and East 12th in Cleveland remains closed and motorists are asked to seek alternate routes.

Billing Made Simpler with Payment Options

One of the benefits to being a Cleveland Water customer is knowing that when paying your bill, you have options that make it as convenient as possible. And with the switch over to monthly billing, paying your bills on-time could not be any easier. 

Let’s take a look at some of the available options:


Discount Programs Available for Low-Income Cleveland Water Customers

Did you know we offer discount programs for low-income residents to help you more easily manage your water and sewer utility costs? Each program has specific age, income and residency requirements. You can learn more, find out if you qualify and apply here.

Enjoy Billing Made Simple With An Online Cleveland Water Account

Have you created your account on yet?  Our interactive web portal provides you with handy and important information about your Cleveland Water account at the click of a button.

No Water Rate Increases in 2017 - How Did We Do It?

This month about half of our customers are receiving their first water bills in 2017 (everyone else will see their first bill in February). Some are getting their final quarterly bill while others are getting their first monthly bill. Whether you are receiving a quarterly or monthly bill, you’ll note that your Cleveland Water rates are staying the same in 2017. This is the second year in a row with no rate increases, and that will continue into 2018 as well. It’s not always that utility companies can do that for you, so naturally, it begs the question “how did we do it?”