Straight from the Tap

Ways to Save: Home Protection


Leaky plumbing or broken water lines can cause expensive and frustrating water damage. That’s why we offer home protection programs and helpful plumbing tips to save you money by protecting your home.

Home Protection Programs

Most customers don’t know that they are responsible for maintaining and repairing the water and sewer lines running from the street into their home. Homeowner’s insurance normally doesn’t cover the cost of repairs to home utility lines, so if these lines break, you could face large, unexpected repair bills.

Cleveland Water partners with HomeServe to offer affordable solutions to eliminate the high cost and stress of unexpected repairs to water lines, sewer lines, and home plumbing systems.

The charges for these protective services are added to your water bill and for just a few dollars a month you receive reliable service and peace of mind. For more information, call 888-822-6945 or visit

Finding & Fixing Leaks

If left unchecked, leaks can run up unnecessary charges on your water bill and cause damage to your property. Small leaks can quickly lead to major problems. But you can protect your home and your wallet with a few simple steps.

The easiest and quickest way to know if you have a leak is to sign up for the Cleveland Water web portal. Customers who create an account automatically receive notification of potential leaks.

You can also check for a leak in your home by following these simple steps:

  • Turn off anything that uses water inside or outside your home.
  • Check around faucets, toilets, water heaters, etc. for signs of a leak, such as puddles or drips.
  • Find your water meter, which is typically located in your basement. On the meter, locate the blue star, white triangle, or red circle-shaped test wheel on the register face.
  • If the test wheel is spinning even though no water is being used anywhere, you most likely have a leak.

Typical sources of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. The most common culprits are toilets, faucets, and showerheads. You should also check water-using appliances and outdoor spigots and hoses.

Find more tips on leak detection and prevention here.