Straight from the Tap

Protect Yourself From Utility Scammers

11/14/2018

Utility scams tend to increase during the holiday season, which is why Utility Scam Awareness Day is recognized each year in November. Cleveland Water wants to make sure our customers are aware of what to look for in the event that someone shows up at or calls your home claiming to be a Cleveland Water employee.

Your safety is important to us. Please review the tips below in order to recognize Cleveland Water employees coming to your home or contacting you.

At Your Home

  • If there is work being done near your home, an employee may knock on your door to notify you of the work and any disruptions to service otherwise, employees will only come to your home if an appointment has been scheduled (investigations, meter installations, etc.).
  • All water employees are required to wear clothing that has a water emblem or logo embroidered on the left front of either their jacket or shirt.
  • Vehicles are white or blue and are marked with the water logo on the door or side of the trucks.
  • All employees are issued Cleveland Water identification cards which must be worn and visible at all times while they are on duty.
  • All Clear Reads meter installers will arrive for their scheduled appointment in a vehicle displaying the Clear Reads and Cleveland Water logos.
  • Clear Reads installers will have two forms of identification: a Clear Reads badge and a contractor company badge. Both badges will include a photo.
  • If you have any doubts about an individual trying to enter your home, do not let them in. Close and lock your door and call your local police immediately.

Phone Calls

  • The majority of our credit and collections process is handled via official written correspondence. You can always check the status of your account online at My.ClevelandWater.com.
  • Scammers often request immediate payment by credit card, a prepaid card, or bitcoin and threaten to immediately disconnect service if it is not received. While our Credit and Collections team does contact customers on occasion, Cleveland Water Customer Service Representatives (CSRs) do not call customers to request immediate payment.
  • Should you receive a call from Cleveland Water, you always have the option to request more information about the caller.
  • If you want to check to be sure it is a legitimate call, ask the caller for their name and extension and tell them that you will call them back immediately. Hang up and call the Cleveland Water Customer Service line at 216-664-3130.
  • If the caller refuses to provide you with more information, hang up and report the call and the caller’s name and phone number to your local police department. Never give personal or financial information to someone you can't verify is an employee.

E-mails

  • Cleveland Water will never send you an e-mail that you haven't signed up for through our web portal or website or directly requested from an employee (bill copy, final statement, etc.).
  • We will never request a payment or financial information through e-mail.
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