Straight from the Tap

Precautionary Boil Water Advisory – UPDATE 12/4/2016 3pm


A precautionary boil water advisory remains in effect for a portion of Cleveland Water’s service area due to a valve malfunction at the Green Road storage tank prior to completing the necessary bacteria tests. Our water quality experts believe the water is safe, however, in an abundance of caution we are conducting the appropriate bacteria tests before lifting the precautionary boil advisory.

Cleveland Water has been working to resolve the situation and is currently conducting tests throughout the affected area to ensure the water is safe. We are approximately half way through the 48 hour testing period. Final samples have been collected, but these samples require an 18 hour incubation period prior to analysis. We anticipate the analysis on the final samples will be complete in the morning on Monday, December 5th, at which time the precautionary boil advisory may be lifted.

The affected area is roughly from Chagrin Boulevard south to Aurora Road/Solon Road and, from Northfield Road east to the Chagrin River. This includes portions of the following communities: Moreland Hills, Woodmere, Orange, Highland Hills, Warrensville Heights, North Randall, Beachwood, Bedford Heights, Solon, and Bentleyville. Customers near the edges of these limits can look up their addresses here to determine if they are in the advisory area.

Customers in the affected area should bring all water used for drinking, cooking, making ice, brushing teeth, or washing dishes to a rolling boil for 3 minutes before using. For the purposes of this advisory, “boiling” means holding the water to a rolling boil for three (3) minutes. Allow boiled water sufficient time to cool before bringing into contact with skin.

In general, water used for bathing and cleaning purposes does not need to be boiled. However, care should be taken with infants or small children that may allow some water into their mouths while bathing.

Updates regarding this precautionary boil water advisory will be provided on and as they become available. For a water emergency, customers may contact 216-664-3060, Cleveland Water’s 24-hour emergency line.

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