Straight from the Tap

UPDATE - Possible Discolored Water Notification for Eastern Service Area


UPDATE (11/17/17) Cleveland Water has not received any water quality or discoloration calls related to shutting down the 54-inch water main for emergency repairs on Wednesday, 11/15/17. The water is safe to drink and use as normal. THERE IS NO BOIL ALERT IN EFFECT.

While crews are still in the process of making repairs, we will continue to monitor the water quality to ensure there are no issues.

If customers have questions or notice any discoloration with their water, please call our 24 Hour Emergency Dispatch Line at 216-664-3060.


Due to emergency water main repair, residents who live in the eastern suburbs of Cleveland may experience discolored water over the next couple of days.  The water is safe to drink and use as normal, but customers should refrain from doing laundry if they are experiencing discolored water.  THERE IS NO BOIL ALERT IN EFFECT.

Potential discoloration of the water would be a result of a 54-inch steel transmission main being shut down for emergency repairs on Highland and Georgetown Rd. in Euclid. Potential discoloration results from iron particles being stirred up due to a sudden change of direction in water flow from having to divert water to supplemental mains within the system. Crews are working to make the repairs and additional crews are monitoring in the field for discoloration.

If the customers notice discoloration, they should contact Cleveland Water’s 24 Hour Emergency Dispatch Line at 216.664.3060.

The following suburbs may be impacted:


Moreland Hills


North Randall



Cleveland Heights

Pepper Pike

East Cleveland

Richmond Heights

Gates Mills

Shaker Heights

Highland Heights

South Euclid

Highland Hills

University Heights

Hunting Valley

Warrensville Heights



Mayfield Heights

Chagrin Falls

Mayfield Village



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