Straight from the Tap

New Year, Same Rate: Understanding Your Bill for 2018


As our customers receive their first bill of the new year, you’ll notice that for the third consecutive year Cleveland Water rates remain the same.  

Three years of steady rates are due in large part to the installation of new automatic meter readers. The AMR project has returned huge dividends through a dramatic decline in estimated bills and the ability to more accurately measure consumption, all while providing an expanded and improved level of service to our customers.

With receipt of this year’s bill, we thought it was a good time to review exactly what it is you’re looking at. Here are some helpful tips to help you understand everything on your water bill.

1: Account Details

This is where you can find important information about your account, such as account number and the address where service is provided.

2: Usage Comparison

See how your current monthly water consumption compares to previous months. Don’t want to wait for your bill each month to see this? Sign up for an account at My.ClevelandWater.Com and track your usage by the day or even by the hour.

3: Important Messages About Your Service

Here is where you find important messages from Cleveland Water about your water service.

4: Current Charge Details

Here is where you find the details on Cleveland Water charges. Charges consist of a fixed charge, based on the size of the water meter at your home or business, and a consumption charge, based on the amount of water you use and the distance and elevation of your home and business from Lake Erie (1 MCF = 7,480 gallons of water). Learn more about water rates.

5: Local Charges

If Cleveland Water bills for your local community, here is where you will find details of your local chares (i.e. waste collection). If you have questions about these items contact your city or municipality.