Straight from the Tap

Monthly Billing Frequently Asked Questions

01/19/2017

Are you ready to receive your first Cleveland Water monthly bill? As you may be aware, our switch from quarterly to monthly billing starts this month, and we just wanted to make sure we’ve covered all of your questions in regards to the transition. Check out some of our Frequently Asked Questions below andvisit our website for more information, a sample bill to preview, and additional FAQs:

1. Will more frequent bills mean estimated readings?

No!  The vast majority of Cleveland Water customers have been upgraded to our Automated Meter Reading (AMR) system which electronically provides daily and hourly readings from your water meter so your bills always reflect your actual usage.

2. Will my water bills look different?

No, your water bill will look the same. The only difference is your bill will reflect one month of usage instead of three. Your water usage graph will now display the graph based on monthly usage. The bills will still contain water charges and related fees for your actual usage. On the first monthly bill, there will only be one graph line for the current month until the monthly bill history builds up to display a total of 13 months’ usage.

3. Why does my first Monthly bill seem higher than my quarterly bills?

If your first monthly bill appears to be higher than before, it is most likely due to a past due balance on your previous quarterly bill. Due to sending the first monthly bill approximately 30 days after your last quarterly bill, some customers may not have paid the previous quarterly bill. Any past due balances will appear in your bill’s “Account Summary” as a “Previous Balance.” If you want to see how much your new monthly bill is, you just add the current Cleveland Water charges and any applicable local charges. To see where these are located on your bill, clickhere.

4. Will I have the same amount of time to pay my bill before it becomes past due?

Yes. Quarterly bills have always been due within 20 days of the bill date. After that time, they are considered past due. Now that you are on a monthly billing cycle, your bills will be smaller every month but you still have 20 days to pay the bill before it is considered past due.

5. If I pay my water bill using recurring payments, do I need to change anything?

It depends. There are several ways you could set-up recurring payments on your Cleveland Water bill. If your recurring payments are set-up through the MyClevelandWater.com portal or through an ACH or EZ Pay transaction, you do not need to change anything – your payments will automatically be adjusted to our new monthly billing. However, if you established recurring payments through your personal banking website, you will likely need to go in and adjust the payment frequency from every three months to every month.