Straight from the Tap

How Your Dollar Makes Clean Water


Knowing how you use water in your home every day is an essential step in saving water and therefore costs. Equally important is knowing what happens to your money when you pay your water bill every month.

At Cleveland Water, we know you work hard for that money. We operate entirely on revenue from ratepayers, so we want to be accountable to our customers for every dollar we spend.

The average Cleveland resident’s bill is $28. And $0.41 of every one of those dollars goes to investment in infrastructure like our water treatment plants, pump stations, and underground water mains. $0.21 of that $0.41 goes to current investments in the water system as part of the Cleveland Water Capital Improvement Program (CIP), and the remaining $0.20 goes to debt payments for historical investments in the water system. Infrastructure is a critical issue that affects everyone.

CIP projects include replacing buried infrastructure, upgrading to automated meter reading technology, and our Plant Enhancement Program (PEP). PEP was a $650-million, 15-year effort to modernize all four water treatment plants in the Cleveland Water system.

As a result of PEP, Cleveland Water has four state-of-the-art treatment plants to ensure safe water is available throughout our service area. Specific PEP projects included transitioning to a safer chlorine feed system for water disinfection, new in-line rapid mix, and installation and integration of plant-wide computer control systems and monitoring software that constantly measure and record data on over 20,000 parameters in the water treatment process.

We are continuing to build on PEP. Between 2017 and 2019, the CIP includes over $70 million of funding for investment in our water treatment plants.