Straight from the Tap

How We're Addressing COVID-19 at Cleveland Water

03/16/2020

Here at Cleveland Water, the health and well-being of our customers and employees is our top priority. We are closely monitoring the outbreak of coronavirus, and we’re working to safeguard the health of our community.

We’re committed to maintaining reliable service, while also doing our part to limit the spread of coronavirus.

First and foremost, your drinking water is safe. We know the communities we serve rely on us to provide an essential service. You can be sure that we will remain able to effectively treat and deliver your drinking water. To learn more about the safety of tap water, visit epa.gov/coronavirus.

Our customers should not have to worry about losing water service during this critical time. That's why we've suspended the disconnection of residential service for non-payment until further notice. Customers who have recently experienced disconnection should contact us at 216-664-3130 during regular business hours to discuss options for the restoration of service.

While our business is operating as normal, the Public Utilities building at 1201 Lakeside Ave. will be closed to the public beginning Tuesday, March 17.

We strongly encourage you to conduct as much business as possible online via the Cleveland Water web portal and website. You can make a payment, review your account, and view your water usage 24/7 by visiting my.clevelandwater.com. Additional questions can be submitted via the inquiry form at clevelandwater.com/ask-a-question.

You can also make a payment by mail, by calling 216-446-6824, or by placing it in the dropbox at 1201 Lakeside. Our Customer Service Call Center (216-664-3130) is also available, but we ask for your patience as wait times are longer than usual. For questions and information about permit applications, please call 216-664-2444 ext. 75209.

Our top priority is the health and safety of our customers and employees.

For important information and updates, follow Cleveland Water, the City of Cleveland, and the Cleveland Dept. of Public Health on social media: