Straight from the Tap

Find Savings with the Cleveland Water Web Portal


Creating a account is an easy step to help you save money on your water bill.

Cleveland Water’s interactive web portal allows customers to easily view account details including actual water usage by the day or even by the hour. You can also view your bill and payment history, sign up for paperless billing, and set up automatic payments.

Knowing how much water you use, as well as when you use it, is an essential step to saving water and therefore costs.

For example, you may notice that most of your water usage occurs in the morning while your household is getting ready for the day. You can use that information to take small, cost-saving steps like turning off the faucet while brushing your teeth or cutting your shower time. Or invest in low-flow toilets or showerheads.

In addition, if you see an unusual spike in your water usage or if water usage is showing at times when you aren't using water it could be the sign of a leak.

By creating an account with the web portal, you are automatically signed up to receive notification of a potential leak if your meter has registered continuous usage for 7 days.

Water leaks are costly and more common than you might think. Nearly 10% of homes have leaks, wasting upwards of 90 gallons of water every day. Most water leaks are easily fixed, but if left unchecked can become a major problem and drain on your wallet.

To limit damage to your home, conserve water, and avoid a high water bill, you should check your property as soon as possible if you receive a notification or think you have a leak.

The most common culprits of leaks are dripping faucets or showerheads, leaking water in the basement or outside spigots, or a leaking or running toilet. VIew tips on how to check for possible sources of a leak.