The City of Cleveland suspended utility disconnections for non-payment on March 13 as part of Mayor Jackson’s Proclamation of Civil Emergency to help customers during the coronavirus pandemic. The City’s suspension was in advance of Governor DeWine and the Ohio EPA’s order on March 31 and has continued well beyond the state order, which ended on July 1, 2020.
The decision to resume disconnections has been done with great concern and awareness of the financial difficulties and other vulnerabilities many of our customers are facing due to the pandemic.
Financial relief tools are in place to assist customers in need. In addition to our current affordability programs, we are offering extended payment plan options as well as coordinating with outside agencies to refer customers for additional services.
We continue to diligently notify customers with past due accounts so they receive plenty of notice in addition to the regular multi-notice procedures.
It always our goal to keep our customers in utility service. We encourage customers who need assistance to contact Cleveland Water at 216-664-3130 or Cleveland Public Power at 216-664-4600 to discuss their payment options as soon as possible.