Straight from the Tap

Discolored Water No Cause for Concern


We are aware that some customers on the west side of Cleveland are experiencing discolored water. We want to assure our customers the water is safe to drink. The discoloration is likely due to a change in the direction of water flowing through some water mains. This change in flow direction can stir up sediment settled at the bottom of the mains. 

The water, while discolored, is not harmful. It is safe to drink and use as normal. However, customers experiencing the discolored water may want to refrain from doing laundry as it may stain light-colored fabric. 

Cleveland Water crews will be out in the area flushing hydrants to help clear the discoloration.

Should you experience discoloration, turn on the faucet closest to where your service line enters your home and let the water run for a few minutes. It should take about 3-5 minutes for the water to become clear again. If it does not, or if you have any questions, we encourage you to call us at 216-664-3060 to report the problem.

We take pride in ensuring that you always have access to safe, quality water when you need it.