Straight from the Tap

Director Davis Presents Cleveland Water’s Winter Preparation Plans


As the Director of Public Utilities, I have the pleasure of overseeing the publicly owned and operated utilities in the City of Cleveland, including Cleveland Water. With the inevitable return of cold weather and snow, I wanted to take a moment to update our customers on how Cleveland Water is working to ensure a reliable supply of safe drinking water is available throughout the winter months.

With 5,300 miles of water mains in the Cleveland Water system, we have to be prepared for the increased number of main breaks we experience every year when the temperatures drop. Cleveland Water is gearing up for this by increasing our staffing levels in our Pipe Repair section. This is the group that is out repairing main breaks 24 hours a day to maintain the quality service our customers count on.

Additionally, we have invested in new equipment, including six new backhoes and seven new dump trucks, so that we can continue to respond to all emergencies regardless of weather conditions. We are also taking proactive steps to make sure all of our vehicles and employees are appropriately outfitted to work in cold temperatures in a safe and reliable manner.

Finally, cold weather increases the risk of water meters and interior plumbing freezing. We have increased our staffing levels in our Meter Operations Section to respond to emergency calls, but you can help protect your home plumbing by property winterizing your home with the following simple tips:

  • Disconnect and drain outdoor hoses.
  • Use heat tape or pipe insulation on plumbing in poorly insulated areas.
  • Seal off access doors and cracks near your plumbing.
  • Find the master shut-off valve in case your plumbing freezes.
  • Leave a pencil-thin stream of water running to prevent pipes from freezing during cold snaps.

We want everyone to have a safe winter season. If you see a water main break or if your plumbing or meter freezes, please call our 24 Hour Emergency Dispatch Line at 216-664-3060.

Click here for more information on how the City of Cleveland is preparing for winter weather..