Straight from the Tap

Cleveland Water Billing Made Simple

03/04/2016

New monthly bills will make budgeting easier, help customers track usage and detect leaks sooner.

We have some exciting news to share with our customers. Beginning in January 2017, Cleveland Water will be transitioning our accounts from quarterly to monthly billing to help customers better manage their household budget, track their water usage and detect possible leaks sooner. Once the transition is completed, water meters will be read monthly, and all consumption and other related charges will be based on a monthly rate.

“Most households now pay for their electric, gas, cable and telephone services on a monthly basis,” said Robert L. Davis, Director of the Department of Public Utilities. “A monthly water bill is simpler for our customers and better aligns with other bill schedules to make it easier, especially for those on a fixed income, to manage monthly household finances.”

And there’s no need to worry about the cost of stamps and hassle of mailing monthly bills. Customers can easily pay their bills, fee-free, at www.clevelandwater.com. Billing is even simpler with our paperless billing and recurring payment options which help preserve the very environment we draw our water from and reduce postage costs for everyone. Additionally, customers can view and track their water usage and history to control their utility costs and keep an eye out for leaks on their property.

As we get closer to January 2017, Cleveland Water will continue to communicate everything customers need to know about our transition to monthly billing.