Straight from the Tap

Boil Advisory for Customers in Strongsville and Middleburg Heights


As of 11 a.m. on January 29, this boil advisory is no longer in effect.


Disease-causing organisms may have entered the Cleveland Water public water supply


Due to a main break near our Engle Road pump station, we depressurized a significant portion of the area in and around Strongsville and a portion of Middleburg Heights. As a result, there is a possibility organisms that cause illness in people may have entered the water supply.  Customers in the affected area include those from Fowles Road south, west of I-71 and north of Boston Road and bounded on the west by our service area boundary, which is the Cuyahoga-Lorain county line. Customers in this area should consult this map or the image below for exact boundaries since some areas north and south of Drake Road are not included.

Customers in the affected should take the following precautions:

DO NOT DRINK THE WATER WITHOUT FLUSHING AND BOILING IT FIRST. Flush all taps used for drinking and cooking for at least 3 minutes. Bring all water to a boil, let it boil for at least one minute, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling kills bacteria and other organisms in the water.

Nausea, vomiting, diarrhea, are symptoms that can be caused by a waterborne disease.  If you experience one or more of these symptoms and they persist, contact your doctor. People with severely compromised immune systems, infants, and some elderly people may be at increased risk. These people should seek advice about drinking water from their health care providers.

Additional Water Quality Advisory

This break and repair may also cause additional disruptions in water quality including discolored water and/or potentially a temporary increase in lead levels in the drinking water.  As a standard practice, the USEPA recommends the following actions to reduce possible lead exposure in drinking water:

If water has not been used for several hours, run the tap until there is a noticeable temperature drop. Then, run water for 30 seconds to 3 minutes before using it for drinking and cooking. This helps flush water that may have contained lead that may have leached from plumbing.

Use cold water for cooking, drinking, and preparing baby formula. Boiling the water will not reduce lead.

Clean your faucet aerator regularly.

What is being done?

We are investigating and taking the necessary steps to correct the problem as soon as possible.

For more information, please contact Cleveland Water Quality Line at 216-664-2639 or 216-664-2882 or

For additional information, general guidelines on ways to lessen the risk of infection by microbes or lead exposure are available from the EPA Safe Drinking Water Hotline at 1-800-426-4791 or visit and

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

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