Straight from the Tap

Boil Advisory for Customers in Highland Heights, Richmond Heights, Lyndhurst and South Euclid

07/05/2020

UPDATE: This boil advisory has been lifted as of 2:00 p.m. on July 6. Test results showed no pathogens were present in any sample. The water is safe to drink and use as normal.

DRINKING WATER WARNING

Disease-causing organisms may have entered the Cleveland water system in some Northeast Suburbs

BOIL YOUR WATER BEFORE USING, OR USE BOTTLED WATER

Due to a very large transmission main break Sunday morning, organisms that cause illness in people may have entered the water supply. The affected area is bounded by Monticello/Wilson Mills on the north, Green Road on the west, Cedar Road on the south, and Brainard Road on the east, and include portions of Highland Heights, Richmond Heights, Lyndhurst and South Euclid.

People in the affected area should take the following precautions:

DO NOT DRINK THE WATER WITHOUT FLUSHING AND BOILING IT FIRST. Flush all taps used for drinking and cooking for at least 3 minutes. Bring all water to a boil, let it boil for at least one minute, and let it cool before using, or use bottled water. Boiled or bottled water should be used for drinking, making ice, brushing teeth, washing dishes, and food preparation until further notice. Boiling kills bacteria and other organisms in the water.

Water borne illness may include nausea and stomach discomfort. If you experience one or more of these symptoms and they persist, contact your doctor. People with severely compromised immune systems, infants, and some elderly people may be at increased risk. These people should seek advice about drinking water from their health care providers.

Cleveland Water has no evidence at this time that the water system is contaminated. The possibility, however, does exist that the water system is contaminated and is issuing this advisory as a precaution. To find out if you live in the area of the advisory, click here.

Additional Water Quality Advisory

This 42-inch water main break on Dorsh Road is on a water main not used for direct service to customers. However, it may also cause additional disruptions in water quality including discolored water and/or potentially a temporary increase in lead levels in the drinking water. As a precaution, you may wish to use a water filter to temporarily filter your water used for drinking, cooking, and brushing your teeth. The filter should be certified to remove lead. Manufacturer’s instructions on how to properly use the filter, including when the filter should be changed are included with the filter and should be read prior to use.

As a standard practice the USEPA recommends the following actions to reduce possible lead exposure in drinking water:

  • If water has not been used for several hours, run the tap until there is a noticeable temperature drop. Then, run water for 30 seconds to 3 minutes before using it for drinking and cooking. This helps flush water that may have contained lead that may have leached from plumbing.
  • Use cold water for cooking, drinking, and preparing baby formula. Boiling the water will not reduce lead.
  • Clean your faucet aerator regularly.

What is being done?

We are investigating and taking the necessary steps to correct the problem as soon as possible.

For more information, please contact the Division of Water’s Water Quality line at 216-664-2639 or our 24-hour trouble line at 216-664-3060 or 1201 Lakeside Avenue, Cleveland, Ohio, 44114. Information will also be posted to our website at www.clevelandwater.com.

For additional information, general guidelines on ways to lessen the risk of infection by microbes or lead exposure are available from the EPA Safe Drinking Water Hotline at 1-800-426-4791 or visit Drinktap.org and www.epa.gov/safewater.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.