The City of Cleveland has a court mandated responsibility to provide Division of Water Residential (owner occupied) Customers with an official notice prior to termination of service. As a result, residential customers are given the opportunity to be heard prior to termination of their water service through a forum identified as The Water Review Board.
Purpose of the Water Review Board
The purpose of the Water Review Board is to provide a neutral forum to settle disputes concerning proposed termination of water service prior to actual termination (final notice) of the service. This includes an account history of water consumption, payments, investigations of the customer’s basement water meters and devices at the residence that receive or utilize water, and any correspondence or additional documentation on the account. This is done in order to determine possible causes for excessive use and/or loss.
Please Note: The Water Review Board is not an extension of the collections process, but rather a service to customers and acts as an objective third party in reviewing all pertinent facts to make an unbiased determination on matters presented, based upon those facts.
All letters must be addressed to:
The Water Review Board
1201 Lakeside Ave.
Cleveland, Oh. 44114
Eligibility & Requesting a Water Review Board Hearing
Residential (owner occupied) water/sewer customers who wish to dispute a termination of service bill have the right to request a hearing with the Water Review Board within 10 days of receiving a shut off notice. To be eligible for a Water Review Board hearing:
� The property in question must be owner occupied
� You must be financially responsible for the bill
� Have received a termination notice (door hanger)
� Must contact the Division of Water within 10 days of termination notice
� In addition, in order to have a hearing before the water review board, an inspection of the meter can also be done. If the water department reviews the account and determines the termination is valid, you may make a request for a hearing, which must be made in writing to the address listed or faxed to 216-664-2378. You can also request a hearing in person by visiting our customer service lobby at the Division of Water’s offices.