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The Cleveland Division of Water operates a major regional water utility, providing retail service to approximately 420,000 retail accounts within Cleveland and approximately 70 suburban communities. The Division of Water also provides water on a wholesale basis to five suburban communities and provides emergency standby connections to several other suburban communities.

The Cleveland Division of Water (CWD) operates as an Enterprise Fund within the City of Cleveland's Department of Public Utilities. As an Enterprise Fund, CWD does not have access to tax revenues to support operations. CWD is solely dependent on user charges and fees to fund its operations, maintenance and long-term obligations related to the water system.

CWD operates in a challenging environment, facing issues such as rising operations and maintenance expenses, declining per capita and aggregate water consumption, continued support of a multi-year capital improvement program, and meeting current and future debt levels needed to support an aging infrastructure.

Why Does Cleveland Water need a rate increase?

The proposed new rates are required so that the Division can pay for all costs associated with operating a safe, reliable and efficient water system.

    Some of the keys costs are associated with:

    1. CWD is a $2 billion regional asset which required major capital improvements thus making it necessary to incur debt. This      existing debt needs to be repaid.

    2. In order to preserve and sustain the water system it is necessary to continue its Capital Improvement Program (CIP). Accordingly, CWD plans to incur future debt to make some of these required improvements.

    3. Rising operation and maintenance expenses (O & M), mainly due to inflationary pressures.

    4. Declining consumption base.

    CWD's Comprehensive Financial Plan Goals and Objectives

Develop a five-year financial plan that will address:

1. Rising operating expenses

2. Support the capital improvements program

3. Fund current and future debt obligations

4. Recover the full cost of providing water service

5. Address declining water usage / revenue

6. Provide affordability assistance

7. Allow implementation of monthly billing

Cleveland Water has taken the following actions to reduce cost

1. More efficient use of materials & supplies

2. Ordered less materials

- Held less in stock, went to more of a just in time ordering model when possible

- Reallocated supplies - moved from where not being used as frequently to where needed more often

- Reduced value of inventory on hand from$6 million + in 2003 to $3 million today

3. Hiring control

- Reduced staff in some areas (not back filling positions left open by attrition)

- Furlough of Staff in 2010

4. Deferred maintenance

5. Extended life of vehicles/reallocated low usage vehicles to areas needing them

6. Performed more in house work instead of contracting out for hydrant repairs, tree lawns etc.

What would the impact be if Cleveland Water did not implement a water rate increase?

The implication of not imposing a rate increase would have a significant impact not only on our water system but on service as well:

1. Risk of losing AA bond rating leading to higher borrowing costs and larger shortfalls.

2. Capital funds for rehabilitation and replacement programs would need to be reduced, thus increasing the risk of pipeline breaks and water outages.

3. Significantly higher rate increases would be needed in future years to cover operational costs.

Discount Programs

1. The Homestead Program and Affordability Programs will still be available for Senior Citizens and disabled persons.

2. More than 21,000 households currently utilize the homestead program.

3. CWD is looking to increase participation in these affordability programs.

What Is The Value of Drinking Water?

1. Defining water's value is not easy because it means different things to different people. For example, some people equate price to value. However, the true value of water for fire protection, hygiene, economic activity and refreshing hydration is really much great than the rates
we pay. As your water supplier, three key factors help us define the value of water:

2. Quality -  Safe drinking water protects public health, sustains life and has healing powers.

3. Availability - Water is unlimited and available upon demand to sustain our health and prosperity

4. Multiple Uses - Water is used for fire protection, cooking, irrigation, ecology, sanitation, beautification, power and recreation and is a major ingredient in our commerce and industry.

5. Drinking water costs less than buying other natural resources. Water bills are also much less than those for electricity, heating, telephone or cable television.


Questions? Call customer service at 216.664.3130 |
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